Returns & Refund

At Hassan Trader LLC, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help. Please review the following Returns & Refunds Policy before requesting a return or refund.

1. Return Eligibility

We generally accept eligible returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and other included materials where applicable.

Certain products may not be eligible for return due to their nature, condition, hygiene requirements, or applicable laws. If a product has specific return conditions, those requirements will be communicated on the relevant product page or at the time of purchase.

2. Damaged, Defective, or Incorrect Items

If you receive an item that arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

To help us process your request, please provide your order number, a description of the issue, and clear photographs or other relevant evidence showing the damage, defect, or incorrect item.

After reviewing the information, we may provide instructions for returning the item or offer another appropriate resolution, depending on the circumstances.

3. Items That Cannot Be Returned

Some products may not be eligible for return, including items that have been used, altered, damaged after delivery due to customer handling, or returned without the original packaging or included accessories where those are required.

Certain hygiene-sensitive, personal care, customized, digital, perishable, or other restricted products may also be non-returnable where permitted by applicable law. Any applicable product-specific return restrictions will be communicated before or during purchase.

4. How to Request a Return

To request a return, please contact us at info@hassantraderllc.com with your order number, the name of the product, the reason for the return, and photographs or other supporting information where applicable.

Please do not send products back to the sender address or any address provided on the package unless our customer service team has specifically instructed you to do so.

Once your return request has been reviewed and approved, we will provide the appropriate return instructions.

5. Return Shipping

For items that are defective, damaged upon arrival, or incorrectly shipped, Hassan Trader LLC may provide an appropriate return solution, subject to review.

For returns requested because of a change of mind or other reasons not related to a product defect or our error, the customer may be responsible for return shipping costs where permitted by applicable law.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

6. Refunds

Once an approved return has been received and inspected, we will determine whether the item qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

If an order is canceled before shipment, any applicable refund will be processed according to the circumstances of the cancellation and applicable law.

7. Partial or No Refunds

A refund may be reduced or denied where permitted by applicable law if an item is returned after the applicable return period, has been used or damaged after delivery, is missing original components or accessories, or does not meet the conditions required for an eligible return.

We will communicate the applicable outcome after reviewing the returned product.

8. Exchanges

Where available, exchanges may be offered for eligible defective, damaged, or incorrectly shipped products. Availability of an exchange may depend on product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund, subject to applicable law.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@hassantraderllc.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

10. Refund Processing Time

After an approved refund has been issued by Hassan Trader LLC, the time required for the funds to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.

If you have not received your refund after the applicable processing period, please contact us at info@hassantraderllc.com so we can assist you.

11. Lost or Undelivered Packages

If your order appears to be lost or has not been delivered within the expected timeframe, please contact us at info@hassantraderllc.com.

We may work with the shipping carrier to investigate the delivery status and determine the appropriate resolution. Resolution may vary depending on the circumstances and the carrier’s investigation.

12. Policy Changes

Hassan Trader LLC reserves the right to update or modify this Returns & Refunds Policy from time to time. Any changes will become effective when the updated policy is published on our website.

We encourage customers to review this policy before making a purchase or submitting a return request.

13. Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact us at:

Email: info@hassantraderllc.com

We will do our best to review your request and provide appropriate assistance.